Freelancer Help Center
Find answers to your questions and learn how to make the most of your freelancer experience.
Secure Your Professional Account
We strongly recommend enabling Two-Factor Authentication (2FA) to protect your payouts, client proposals, and portfolio configurations. Go to Settings > Security in your dashboard to set up your authenticator app today.
Portfolio & Service Image Guidelines
High-quality visual presentation is key to attracting clients. Please follow these guidelines:
- Recommended Sizes: 1200x800px (3:2 aspect ratio) for portfolio items and gig images.
- Approval Standard: Blurry exports, template placeholders, or low-resolution images will not be approved by our moderation team.
- Stand Out: We suggest using mockups or background removal apps like remove.bg, Adobe Express, or Canva to make your presentations stand out.
Install the Freelancer Mobile App
Keep track of client messages, proposals, and project milestones on the go! Install our Progressive Web App (PWA) to stay connected and receive real-time push notifications.
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iOS (Safari)
- Open Safari and go to
marketplexus.com. - Tap the Share button ↑ in Safari's toolbar.
- Scroll down and tap "Add to Home Screen".
- Tap Add in the top-right corner to install.
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Android (Chrome)
- Open Chrome and go to
marketplexus.com. - Tap the Menu button (three vertical dots) in the top-right.
- Tap "Install App" (or "Add to Home Screen").
- Follow the prompts and tap Install to confirm.